Jay is a Director in KPMG’s Consulting practice in Singapore. He has over 14 years experience in the design and implementation of service delivery strategies and re-designing business models to guide service transformation. Jay has a diverse record of achievement across a variety of sectors including the Banking and finance, Telecommunications and the Life Sciences sector. Underpinning Jay’s emphasis on customer-centricity, is his expertise in designing target state service design, digital marketing strategy and execution plan, implementation of Customer engagement technologies and driving value-realization initiatives. He successfully applies an outcome based approach in translating strategies into measurable end-state outcomes, ensuring realization models support business and technology investment decisions.